Billing Authorization, Disputes, and Payment Responsibility
Understand Seal Swimming's billing authorization policies, payment responsibilities, and how to resolve disputes. Learn what to do before initiating a chargeback and how to contact our team for billing support.
At Seal Swimming, we require accurate and complete payment information to process all purchases and service fees. By submitting a payment through our platform or authorizing autopay, families agree to the following policies.
Payment authorization and accuracy
- All credit card or financial information provided must be accurate, complete, and valid.
- Customers are responsible for ensuring that all charges incurred are honoured by their credit card provider or financial institution.
- Payment must be made in full for services rendered, including any applicable taxes, fees, or penalties, at the posted prices.
- Seal Swimming is authorized to charge the submitted payment method for any registrations or services. Payment remains the responsibility of the account holder, regardless of attendance, in accordance with our Make-Up Lesson Policy, Class Cancellation Policy, and Refund Policy.
Chargebacks and payment disputes
Disputing a valid charge through a financial institution without prior resolution through Seal Swimming constitutes a breach of policy. This may result in:
- Additional fees and penalties
- Account suspension
- Referral to a collections agency
- Legal action
- Termination of current or future services
We encourage all families to contact us directly before initiating a dispute with their financial institution. Most billing concerns can be resolved quickly and fairly through direct communication with our team.
Refunds and credits
All requests for refunds or billing adjustments must be submitted in accordance with our Refund Policy. Approved refunds are processed to the original payment method within a reasonable timeframe. We do not issue refunds for missed lessons. Please review our Make-Up Lesson Policy for details on make-up lesson eligibility and guidelines.
Contact us about billing
For questions or concerns related to billing, please contact our team before initiating a dispute. Our team is happy to review your account, clarify charges, and work with you to find a resolution.
Related answers
Know before you swim
How we keep swimmers safe
Lifeguards, assistant lifeguards and swim teachers on every shift, with one team leader per deck and Water Safety Standards taught at every level.
Read our safety protocolsReady to find a class?
Answer a few questions and we will point you to the right program, level and pool.
