Arriving Late and Missed Classes
What to do if you arrive late or miss a swim class at Seal Swimming — including how to notify staff, make-up lesson eligibility, attendance policies, and tips for staying on track.
Arriving late to class
Seal Swimming emphasizes punctuality to ensure a productive and safe learning environment. However, we understand that unforeseen circumstances may cause students to arrive late.
What to do if you are running late:
- Notify us in advance — Call or email us as soon as you realize you will be late.
- Check in upon arrival — When you arrive at the facility, check in with the door greeter or the swim teacher to notify them of your presence.
- Follow safety procedures — If the class has already started, ensure the swim teacher is aware of your entry into the pool area. This is important for safety reasons.
- Participate quietly — Join the class as smoothly as possible, following the swim teacher's instructions, and avoid disrupting the flow of the session.
- Catch up after class — If you missed important instructions, ask the swim teacher after class to ensure you understand what was covered.
Repeated tardiness — For students who repeatedly miss significant portions of the class, it could affect their progression or readiness for more advanced levels. If punctuality is a recurring challenge, please contact us so we can help find a class time that works better for your schedule.
Missed classes
We understand that situations like illness, emergencies, or schedule conflicts may cause you to miss a class. Missing a class or two will not have a negative impact on your child's swim journey.
What to do when you miss a class:
- Notify us in advance (when possible) — If you know ahead of time that you will miss a class, contact Seal Swimming as early as possible. This allows us to plan ahead and keep track of attendance.
- Request a make-up lesson — Make-up lessons are offered as a courtesy and subject to availability. To be eligible, report the absence through the Swim Portal at least 8 hours before the scheduled class. See our Make-Up Lesson Policy for full details and limits.
- Review missed material — Ask the swim teacher or a fellow swimmer about the key skills and exercises covered in the missed session.
- Attend the next class prepared — Let the swim teacher know you missed the last session so they can help you catch up if needed.
Important notes
- No refunds for missed classes: credits, refunds, or prorated fees are not provided for missed lessons. Make-up lessons are available as a courtesy — see our Make-Up Lesson Policy for eligibility.
- Medical absences: if you have a medical condition that causes frequent absences, please provide a doctor's note and discuss any needed accommodations with our administration team.
Tips for managing attendance
- Plan ahead — Review your personal schedule before registering to ensure you can commit to the class dates and times. Browse available sessions in the Swim Portal.
- Stay communicative — If you experience issues with attendance, reach out early. Our team can help find solutions that work for you.
- Maintain a positive attitude — If you miss a class or arrive late, focus on catching up and making the most of future lessons.
Contact us
Have questions about attendance, make-up lessons, or your schedule? Office hours are Monday to Friday, 9:00 a.m. – 5:00 p.m. You can also speak to our deck staff during your visit.
Related answers
Know before you swim
How we keep swimmers safe
Lifeguards, assistant lifeguards and swim teachers on every shift, with one team leader per deck and Water Safety Standards taught at every level.
Read our safety protocolsReady to find a class?
Answer a few questions and we will point you to the right program, level and pool.
