Recurring Payments Policy
Understand how recurring billing and autopay work at Seal Swimming, including how to authorize payments, opt out of automatic charges, and manage your billing information through the Swim Portal.
How recurring billing and autopay work at Seal Swimming
By providing your debit card, credit card, or bank account information, you certify that you have the authority to authorize debits or charges to the payment information identified here and you authorize Seal Swimming to electronically debit or charge the payment information on a recurring basis (if applicable to the program to which you are registering) in the amount due on or after the due date for your payment.
When does recurring billing apply?
Recurring billing applies to programs where payment is collected automatically on a scheduled basis rather than as a single upfront payment. This may include ongoing class enrolments, rolling session registrations, or any program where autopay has been enabled on your account. For most programs, fees are charged per session. You can view the current session fees for your program on our Registration Fees page.
Your authorization
Your authorization will remain in effect until you notify us that you wish to revoke this authorization and we have a reasonable opportunity to act on your notice. You may opt out of recurring billing by:
- Logging in to your account in the Swim Portal
- Contacting our team to request cancellation of autopay
You may print this authorization or store it electronically and keep it for your records.
Missed or failed payments
If a scheduled payment is declined or fails, you remain responsible for the outstanding balance. Please ensure your payment information is kept up to date in the Swim Portal. Failure to resolve a failed payment may result in suspension of enrolment. For questions about a declined payment or to update your billing information, please contact us.
Cancellations and refunds
Cancelling your autopay authorization does not automatically cancel your enrolment. To withdraw from a program, please review our Refund Policy and Class Cancellation Policy for the applicable terms. Once a payment has been processed, refunds are subject to the conditions outlined in our Refund Policy.
Billing disputes
If you believe a charge was made in error, please contact our team before initiating a dispute with your financial institution. Initiating a chargeback without first contacting Seal Swimming may be considered a breach of policy. Please review our Billing Authorization and Disputes Policy for full details.
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