Accessibility Policy
In 2005, the Ontario government took a significant step towards building a more accessible province when it passed the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) calling for the development of mandatory province wide standards for accessibility. The first of these standards, the Accessibility Standards for Customer Service, came into effect on January 1, 2008 and applies to every business that operates in Ontario. Compliance reporting began on January 1, 2010 for corporations and January 1, 2012 for not-for- profit organizations. While Seal Swimming already meets many of the requirements for Accessibility Standards for Customer Service under the Act, we continue to work towards implementing improvements that will ensure each and every person with a disability who attends Seal Swimming has access to all of our programs and services.
Seal Swimming firmly believes in equal opportunity for all. We strive at all times to provide our services in a way that respects the dignity, independence, integration and equality of all people.
We are committed to meeting the needs of people with disabilities in a timely manner and to ensuring full compliance under the Accessibility for Ontarians with Disabilities Act (AODA).
Our goal is to provide services that are accessible and can be effectively used by everyone, including people with disabilities; and to ensure accessibility for our employees and the clients that we serve.
To achieve this goal, our Accessibility Policy establishes the key objectives to guide our actions as a company. All Seal Swimming employees are expected to support these objectives in accordance with their role and responsibilities.
Seal Swimming is committed to the following:
Raising awareness of accessibility issues within our company and providing our employees with the training they require in order to be able to deliver accessible services.
Documenting accessibility features and making information about our services publicly available in accessible forms.
Supporting internal and external research and development that will improve the delivery of our services.
Supporting and contributing to industry standards and guidelines for accessibility.
FEEDBACK PROCESS
Simon Easton Aquatics Ltd. (Seal Swimming) is committed to meeting all expectations while serving clients with disabilities. We encourage and welcome any feedback regarding our services and our ability to meet these expectations. All feedback will be reviewed and responded to within 10 business days.
Feedback can be provided by written or verbal methods including the following:
Email: admin@sealswimming.ca
Mail or in Person: 895 Don Mills Road, Suite 900, Two Morneau Shepell Centre, North York, ON M3C 1W3
Telephone: 289 872 0612
A copy of this feedback process is kept at each pool location, and may be given to anyone who requests it.
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