Question 1

How do I register?

Accepted Answer

Use the Class Finder to choose a program, level, pool and day. Your recommendation links to the Swim Portal, where you can choose a class, create or sign in to your account, enrol and pay.

Question 2

What should we bring on the first day?

Accepted Answer

Bring a well-fitted swimsuit, towel, goggles, a swim cap or hair tie for long hair and a water bottle. Swimmers who are not toilet trained also need a reusable swim diaper.

Question 3

What swimwear do swimmers need?

Accepted Answer

Swimmers need a secure, well-fitted swimsuit. Swim caps are required for shoulder-length or longer hair, goggles are strongly recommended, and swimmers who are not toilet trained need a snug reusable swim diaper.

Question 4

Which program is right for my swimmer?

Accepted Answer

Use the Class Finder for a recommendation based on your swimmer’s age, experience and comfort in the water. If the result is unclear, contact the team to discuss the right starting point.

Question 5

Can we try a class or get a level assessment?

Accepted Answer

Trial classes are not typically offered. Start with the Class Finder; when needed, the team may recommend a short, informal in-person assessment at a pool location.

Question 6

How does my swimmer move up a level?

Accepted Answer

Swim teachers monitor progress through ongoing observation and weekly SplashChecks. A swimmer is recommended for the next stage after consistently demonstrating the level’s skills, confidence, control and safety benchmarks.

Question 7

How do we see progress each week?

Accepted Answer

SplashCheck records a weekly 1–5 star snapshot for each key skill. View ratings and swim teacher notes in the Swim Portal to see progress and what your swimmer is working toward.

Question 8

What does a lesson look like?

Accepted Answer

Lessons follow a consistent rhythm: a 3–5 minute welcome and warm-up, focused stroke development, a contrasting skill activity, then a 3–5 minute game or cool down.

Question 9

How often should we attend swimming lessons?

Accepted Answer

We recommend at least one lesson each week. Consistent weekly attendance helps swimmers retain skills, build muscle memory and make progress more visible; a second weekly lesson can reinforce technique faster.

Question 10

When can we join?

Accepted Answer

Join any week during the session. Fall 2026 runs 8 September–20 December at TFS and West Scarborough, and 14 September–20 December at SATEC and Sir Wilfrid Laurier.

Question 11

How do make-up lessons work?

Accepted Answer

Make-up lessons are a courtesy, subject to availability and not guaranteed. Report an absence through the Swim Portal at least 8 hours before class; limits and a 90-day validity period apply.

Question 12

What if we're late or miss a class?

Accepted Answer

If you are late, notify the team, check in on arrival and join without disrupting the lesson. For an absence, report it through the Swim Portal at least 8 hours before class to remain eligible for a make-up lesson.

Question 13

What happens if Seal cancels a class?

Accepted Answer

Before the first class, Seal provides a replacement with similar ratios and scheduling unless another arrangement is agreed. After the session starts, Seal may reschedule the missed class or apply an account credit.

Question 14

What is the refund policy?

Accepted Answer

Before the session starts, refunds are available less $50 or 25% of the total, whichever is less. After the start date, monetary refunds are unavailable; medical credits may be considered with a doctor’s note.

Question 15

How much do lessons cost?

Accepted Answer

Group lessons are $30–$47.5 per class, private lessons are $86–$105 and semi-private lessons are $43–$52.50, depending on program and pool. Fees are prorated to the start date.

Question 16

How does billing work?

Accepted Answer

Most programs are charged per session. Where autopay applies, the authorised payment method is charged on or after the due date; you can manage billing in the Swim Portal or contact the team.

Question 17

How do I recognise Seal staff on deck?

Accepted Answer

Swim teachers wear blue Seal Swimming long-sleeve shirts in the water and white logo shirts when teaching from deck. Team or Shift Leads usually wear white or light blue logo shirts.

Question 18

Can you support swimmers with additional needs?

Accepted Answer

Yes. The team works with families to support physical, developmental, sensory and learning differences. Complete the confidential Special Learning Requirements form during registration so the team can plan the most supportive class environment.

Help Centre

Getting started

How we teach

Policies & safety

Fees & billing

Getting started 11

How we teach 13

Policies & safety 5

Fees & billing 5

Facilities & conduct 6

Associations & Partners